Support

Write to support@usecapture.in. A person reads every message, usually within a day or two. Say which device you use (iPhone, iPad, Mac, the website or Chrome) and what happened.Most questions are answered below.

Getting Capture

Capture works on the website at usecapture.in, on iPhone, iPad and Mac, and in Chrome. Sign in with the same account everywhere and what you save is on all of them.

Signing in

You can sign in with your username and password, with a code sent to your email (if your account has one), or with Google or Apple if you connected them. To sign in on a computer without typing anything, open the website and scan its QR code with Capture on your iPhone (Settings › Scan QR Code). If you can’t get in at all, write to us from the email on your account.

Capture Plus

Bought on iPhone, iPad or Mac: it’s billed by Apple. Cancel or change it in Settings on your iPhone › your name › Subscriptions. On a new device, open Capture Plus in Settings and tap Restore Purchases. Refunds are handled by Apple at reportaproblem.apple.com.

Bought on the website: Settings › Plan & Storage › Manage billing, where you can change your card or cancel. For anything else about a payment, write to us.

Shared folders

A folder someone shares with you can be looked at, never changed. If a shared folder has something in it that shouldn’t be there, open its ⋯ menu and choose Report Folder; you can also block whoever shared it, which takes you out of all their folders and stops them sharing with you again. Reports are read by the person who makes Capture. Blocked people can be unblocked in Settings › Account.

Deleting your account

Settings › Account › Delete Account. It deletes everything you saved, your folders and your member card, and signs out every device. It can’t be undone. A Capture Plus subscription bought from Apple has to be cancelled in your Apple account as well.

Privacy

What you save is yours. We don’t sell it, show ads or train AI on it. The details are in the Privacy Policy, and the rules for using Capture in the Terms of Use.

Contact

Email support@usecapture.in. To report something illegal, or to ask for a copy of your information, write to the same address.